Kristen has spent over nine years in the field of corporate training.  She has designed, developed, and delivered training programs for a variety of organizations and industries.  

Kristen specializes in tailoring fraud prevention and compliance training programs.  Prior to joining WTI, she worked with a management consulting firm, two national banks, several mortgage lending organizations, and two national call centers.

Her background includes developing and implementing instructional and operational programs for industries including: banking, healthcare, government, education, mortgage lending, information technology, cellular technology, and natural resource management.  While working with Call Centers, she developed and delivered many of the technology, customer service, and sales skills instructional programs for these industries.  She also assisted in developing and managing several turnkey national training programs resulting in both greater consistency and profitability. 

Kristen's major projects have involved the start-ups of new company divisions, including overseeing the training and quality assurance areas of those divisions.  She was also a senior developer for a video-assisted training program that won a national excellence award.  She developed and delivered a variety of instructional courses for both front-line and management employees.  Additionally, she has been certified in various nationally recognized coaching and facilitation programs.

Kristen maintains an active membership with the American Society of Training and Development.